FAQs
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You can use our Orquídea Glow Oil as part of your AM and PM routine to achieve a beautiful dewy glow, or whenever you feel like your skin needs that extra hydration.
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Yes, all our products are formulated with vegan ingredients free of animal testing.
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Kataleya Essence does not formulate with synthetic fragrances. Our Orquídea Glow Oil contains a naturally derived, organic fragrance that is sustainably sourced and Free of Animal Testing.
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If you’re expecting or nursing, it is important to always consult your doctor before using a new skincare product.
Our Orquídea Glow Oil is formulated with Cacay Oil, which contains naturally occurring Vitamin A, a gentler and safe form of retinol considered safe for use while pregnant or nursing.
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Absolutely! We continuously strive towards being more sustainable, so please recycle our glass bottles!
Please also include our unit boxes and mailing packaging in your recycling bin, as these are both 100% recyclable!
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Ktaleya Essence is based in Fontana, California, so your packages will ship from our location. We pack your orders and ensure that they make their way to you.
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Currently, we only ship domestically.
Please stay tuned for any updates on this.
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Standard shipping is USPS and/or UPS. Expedited shipping options are also available for an additional fee listed at checkout. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays.
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We want you to be absolutely satisfied with your purchase. If you find that our product is not working for you, please write us at support@kataleyaessence.com
We accept returns within 14 days of delivery. We do not include return slips in your order as an effort to reduce waste. Shipping charges are not usually refundable.
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Please write us at support@kataleyaessence.com within 7 days of delivery if you receive a damaged or defective product. We will immediately send you a replacement at no cost.
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Please allow 5-7 business days for your return to arrive at our location. Once received, we will initiate a refund which will be credited back to your original form of payment (typically within 3-7 business days).