FAQs

  • You can use our Orquídea Glow Oil as part of your AM and PM routine to achieve a beautiful dewy glow, or whenever you feel like your skin needs that extra hydration.

  • Yes, all our products are formulated with vegan ingredients free of animal testing.

  • Kataleya Essence does not formulate with synthetic fragrances. Our Orquídea Glow Oil contains a naturally derived, organic fragrance that is sustainably sourced and Free of Animal Testing.

  • If you’re expecting or nursing, it is important to always consult your doctor before using a new skincare product.

    Our Orquídea Glow Oil is formulated with Cacay Oil, which contains naturally occurring Vitamin A, a gentler and safe form of retinol considered safe for use while pregnant or nursing.

  • Absolutely! We continuously strive towards being more sustainable, so please recycle our glass bottles!

    Please also include our unit boxes and mailing packaging in your recycling bin, as these are both 100% recyclable!

  • Ktaleya Essence is based in Fontana, California, so your packages will ship from our location. We pack your orders and ensure that they make their way to you.

  • Currently, we only ship domestically.

    Please stay tuned for any updates on this.

  • Standard shipping is USPS and/or UPS. Expedited shipping options are also available for an additional fee listed at checkout. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays.

  • We want you to be absolutely satisfied with your purchase. If you find that our product is not working for you, please write us at support@kataleyaessence.com

    We accept returns within 14 days of delivery. We do not include return slips in your order as an effort to reduce waste. Shipping charges are not usually refundable.

  • Please write us at support@kataleyaessence.com within 7 days of delivery if you receive a damaged or defective product. We will immediately send you a replacement at no cost.

  • Please allow 5-7 business days for your return to arrive at our location. Once received, we will initiate a refund which will be credited back to your original form of payment (typically within 3-7 business days).